Returns & Refunds Policy

At Steel Seal, we stand behind the performance of our head gasket repair solution and want you to purchase with confidence. This policy explains when and how returns, refunds and our guarantee apply.

Unopened & Unused Products (Change of Mind)

If you change your mind, you may return your order within 30 days of delivery provided:

  • The bottle is unopened

  • The safety seal is intact

  • The product is unused

  • It is returned in resaleable condition

Please contact us before returning so we can issue return instructions.

Return postage is the responsibility of the customer. Once received and inspected, a refund will be issued to your original payment method.

Opened or Used Products

Because Steel Seal is a chemical repair product that cannot be resold once opened, we cannot accept returns of opened or used bottles under change-of-mind terms.

However, you are still fully covered by our Steel Seal Guarantee (see below).

Steel Seal Performance Guarantee

Steel Seal is supplied with a lifetime performance guarantee when used exactly as per the instructions.

If Steel Seal does not resolve your head gasket issue, you may be eligible to claim under the guarantee.

To make a claim, we will require:

  • Proof of purchase

  • Confirmation the instructions were followed correctly

  • Details of the vehicle and symptoms before treatment

  • Basic diagnostic information to confirm head gasket failure

Our technical team will assess the claim and advise the next steps.

Incorrect Diagnosis

Steel Seal is designed specifically for head gasket failure symptoms.
If the issue is later found to be a cracked block, failed water pump, radiator leak, hose leak, or other cooling system fault, this is not considered a product failure and would not be covered under the guarantee.

We strongly recommend using our symptom checker before purchase.

Damaged or Faulty on Arrival

If your order arrives damaged or faulty, please contact us within 48 hours with photos of the issue and we will arrange a replacement.

How to Start a Return or Guarantee Claim

Please email: info@steelseal.co.uk with:

  • Your order number

  • Your name and postcode

  • Reason for return or claim

  • Photos where applicable

We will respond with the correct next steps.

International Orders

For customers outside the UK, return postage costs remain the responsibility of the customer. Any customs duties paid are non-refundable.

Refund Processing Time

Refunds are processed within 3–5 working days of receiving and inspecting returned items.

This policy does not affect your statutory rights under UK consumer law.